Selected for taking a unique approach to the speech technology industry and the launch of 7 Vivid Speech, a multimodal solution that uses predictive analytics and real-time decision-making across the Internet, mobile, chat, social, and phone channels.
7 is Changing the World of Customer Service by using Big Data and Prediction to Make Customer Interactions Simple.
Selected for the smart pairing, combining Microsoft and Voxify with 7 for multimodal self-service and customer care.
Voxify, now part of 7 Inc., was recognized in Ovum’s shortlist as the top speech application vendor. The award included the highest ranking in the Technology Assessment part of the decision matrix.
Voxify, now part of 7 Inc., was recognized as the top speech application vendor. This recognition included the highest overall technology assessment score and was awarded after an extensive evaluation of its solution maturity, interoperability, and data integration.
Voxify, now part of 7 Inc., secured the top spot this year among a pool of more than 30 vendors. The company led the field in customer satisfaction and its ability to integrate and also received high marks for its ability to customize.
7, the pioneer in predictive interaction solutions, announced today that it has received a patent from the United States Patent and Trademark Office (USPTO) for its innovative customer contact management system. This pioneering system redefines the way a company interacts with its customers across devices by transforming reactive contacts into smart interactions. 7 Inc. has built its predictive interaction platforms based on the technology described in this patent.