[24]7 Appoints Former Splunk Executive as Head of Engineering and Products

November 7, 2016

Guido Schroeder to focus on growing and developing teams, integrating technology assets, and building a world-class Agile engineering organization

Campbell, Calif. – Nov. 7, 2016 – [24]7, a global leader in intent-driven customer engagement solutions, today announced the appointment of Guido Schroeder as Chief Product Officer. In this role, Schroeder will be responsible for leading all global engineering and product teams, focused on integrating [24]7's substantial technology assets across its product portfolio. He will report directly to [24]7 Chief Executive Officer PV Kannan.

Schroeder brings considerable expertise to [24]7. At Splunk he led the product and engineering teams through continued high growth, expanding the portfolio from a single product to a multi-product and solution approach and moved Splunk towards a SaaS offering. Prior to leading Splunk's product organization, he had a 16-year career with SAP, where he led the Business Objects BI unit, a 750+ person global organization with teams in India, China, Canada, France, Germany and Israel. The global leadership positions Schroeder has held give him a unique set of skills that will strengthen [24]7's product and engineering organization, achieve even greater alignment with client-facing teams and help the company continue building a world-class Agile engineering organization.

"Over the last few years, [24]7 has transformed from a services company to a leader in artificial intelligence and chatbot technology," said Kannan. "Our continued growth requires a leader who can help us build the product portfolio of the future, and Guido brings incredibly well-rounded experience across AI, analytics, collaboration, data visualization, big data and mobile technologies. He is particularly passionate about the end-to-end user experience, as well as growing and developing engineering teams and leaders."

"[24]7 has a huge opportunity to further leverage AI, Big Data and automation to enable client success and joyful customer experiences," said Schroeder. "With a very large addressable market, there’s an opportunity to scale up the team, strengthen integration of products across the [24]7 platform and build a world class agile engineering organization that supports an even more successful business."

About [24]7

[24]7 is redefining the way that companies interact with consumers. The company's intent-driven customer engagement platform assists several hundred million visitors across all channels, and engages in more than 1.5 billion conversations annually, most of which are automated. Using [24]7 solutions, many of the world’s largest and most recognizable brands are anticipating and acting on consumer intent to create more personalized customer experiences, resulting in an order of magnitude improvement in customer satisfaction, brand loyalty and potential revenue streams. For more information, visit: http://www.247-inc.com.

[24]7 is a registered trademark of 24/7 Customer, Inc. All other brands, products or service names are or may be trademarks or service marks of their respective owners.

Contact
Marshneill Abraham
Senior Manager, Public Relations, [24]7
416-518-2098
Marshneill.abraham@247-inc.com

Sarah Hale
Walker Sands on behalf of [24]7
312-241-1471
247@walkersands.com