The Future of Enterprise Chat

Smart chat makes it simple for companies looking to extend and maximize ROI from the chat channel. [24]7 Chat combines predictive models, intelligence, and rich content to make customer chat conversations intuitive and effective.

What Makes Our Chat Different

What Makes Our Chat Different

Advanced Prediction

Leverage predictive models that anticipate a customer's true intent and determine in real time who to engage, when to engage, and what to recommend.

Unlike legacy ‘business rules’ or simple statistical techniques, our advanced models use structured and unstructured data from other channels to deliver 3X higher sales conversions and 15 to 20 point lifts in NPS compared to any other chat platform.

Full-funnel Analytics

As a managed service, leverage Big Data and advanced statistical techniques to continuously optimize not just visitor targeting, but every stage of the funnel. Leverage insights from customer behavior to improve agent performance and funnel efficiency.

Intuitive Customer Experiences

Imagine chat that is personalized and context-aware. Agents can push rich interactive elements to visitors in-line with the chat experience to reduce effort, increase conversion rates or aid task completion.

A Smarter Contact Center

Get a chat console redesigned for agents and team leads. The console supports delivery of intuitive experiences and significantly increases productivity and collaboration. Real-time text analysis enables highly targeted data-driven performance management for the contact center.

Our primary concern here is to offer human assistance to customers who need it, at the right time in the shopping cycle for them."

Neil Tinegate

Head of Digital Innovation

Argos

Ways to Chat

Web Chat

Use smart chat for online visitors on desktop browsers. Predict a customer's true intent and determine in real time, who to engage, when to engage, and what to recommend to drive rich chat experiences.

Mobile Chat

Get chat optimized for mobile browsers, as well as a native SDK to integrate rich predictive chat into your apps.

Chat for Social Media

Seamlessly integrate predictive chat into Facebook pages, Twitter feeds, or communities.

Omnichannel Pairings with Chat

Virtual Agent to Chat

Drive seamless digital engagement by integrating intelligent virtual agents and rich predictive chat. Learn more.

IVR to Chat

Intelligently serve qualified IVR callers with mobile chat, enabling fully attributable one-to-one deflection of qualified IVR callers to mobile chat. Learn more.

Email to Chat

Embed chat into your email campaigns and landing pages to create direct engagement with targets and improve the ROI of your marketing.