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Our solutions are empowered by the 7 Customer Engagement Platform that connects interactions, simplifies journeys, and creates predictive experiences to make it easier for consumers to get things done. The platform combines prediction, understanding, orchestration, and learning to make customer engagement smarter. Customer needs are anticipated, interactions are contextual, conversations are natural, channels are unified, and engagement continuously improves and evolves.
Transform data to decisions. Drawing from a variety of data sources the platform anticipates customer intent in real-time and provides the best channel treatment for that customer at that point in the journey, on that device, and in that environment.
Engage your customers with more natural conversational experiences that are easier, contextually aware, and consistent across touch points. Use the same natural language model, combined with prediction, across IVR, mobile apps, and virtual agents.
Use channel shifting and channel pairings to drive better customer experiences and outcomes. Break down channel walls and give your customers the ability to seamlessly transition channels or combine two channels simultaneously during a journey.
Apply machine learning and insights to make customer experiences intuitive and agents more effective. Deeply rooted in the platform is continuous learning that improves prediction, agent performance and gives enterprises powerful insights about their customers.