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Enable voice agents to interact with a caller through rich visual web apps and collaborative browsing. The voice agent initiates the experience by sending a URL link through SMS or email that customers can view on any connected screen - like a smart phone, desktop or tablet. Callers are able to interact with the web app while speaking with the agent.
Imagine a caller is logged in on the website while calling. 7 Active Share lets the agent trigger a collaborative session within the existing browser session. No SMS or email needed.
Support different stages of multiple-step, complicated journeys. Customers can submit information themselves, and get help from an agent as they need it.
7 Active Share is secure and treats the caller's privacy with utmost care as every agent-created canvas is linked to a single user and a single call.