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7 Chat guarantees significant reduction in support costs by deflecting contacts from phone and email. 7 Chat uses intent-driven engagement and deep chat analytics to systematically enhance customer experience and improve agent effectiveness. This ensures a reduction in contact center spend while maintaining high CSAT scores and first contact resolution rates.
Leverage predictive models that anticipate a customer's true intent and determine in real time who to engage, when to engage, and what to recommend.
Unlike legacy ‘business rules’ or simple statistical techniques, our advanced models use structured and unstructured data from other channels to deliver 3X higher sales conversions and 15 to 20 point lifts in NPS compared to any other chat platform.
As a managed service, leverage Big Data and advanced statistical techniques to continuously optimize not just visitor targeting, but every stage of the funnel. Leverage insights from customer behavior to improve agent performance and funnel efficiency.
Imagine chat that is personalized and context-aware. Agents can push rich interactive elements to visitors in-line with the chat experience to reduce effort, increase conversion rates or aid task completion.
Get a chat console redesigned for agents and team leads. The console supports delivery of intuitive experiences and significantly increases productivity and collaboration. Real-time text analysis enables highly targeted data-driven performance management for the contact center.
Our primary concern here is to offer human assistance to customers who need it, at the right time in the shopping cycle for them."
Head of Digital Innovation