What Makes 7 Speech A Connected IVR Experience
Channel Presence and Web Journey Data
Make your IVR web-aware. Use context from your customer’s web journey and detect if the customer is on your website during the call. This enables greater personalization for callers in real-time, when they traverse from the website to the phone or use both the website and phone at the same time.
Natural Language with Deep Neural Networks (DNN)
Give customers a more conversational experience throughout the entire journey - not only at the main menu.
7's natural language technology is enhanced by advanced deep neural networks (DNN) that draw from over 10 billion utterances to make speech recognition more accurate. Our natural language spans both speech and text-based interactions to provide a single intelligence layer to derive meaning from what's been said or typed. Our natural language model can be applied across IVR, mobile apps, and virtual agents to deliver a consistent customer experience and a lower total cost of ownership (TCO).
Unified Experiences Across Channels and Devices
Break down channel walls and deliver unique experiences by blending the IVR with the web, mobile web, or chat while keeping context throughout the journey.
Data, Prediction, and Intent-driven Experiences
Combine customer data and real-time journey data to accurately predict a caller’s intent and simplify the experience. This enables 7 Speech to track, adaptively learn, and tailor engagement to the needs of the individual customer.
Turn up the Dial on Cost Savings
Unlike legacy IVRs where performance improvements have been a game of inches, 7 Speech increases self-service rates by up to 20% and reduces IVR call duration by up to 30%, saving companies millions in operating costs.