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7 Digital Chat Agents offer customers smarter, on-demand engagement that simplifies their journeys, especially when they cross channels or devices to complete a task. 7 Digital Chat Agents have digital skill sets and an outcome-oriented focus on helping customers complete their journeys.
Trained to support customers while they are mid-stream in a journey, 7 Digital Chat Agents quickly assess the customers’ situation and provide fast resolution.
Able to understand real-time intent prediction, 7 Digital Chat Agents know where customers have been and what they want to accomplish throughout the journey.
Trained to move from one channel to the next seamlessly and combine channels, 7 Digital Chat Agents improve effectiveness, efficiency, and experience in the customer journey.
Our chat agents are supported by data analysis and provide deep insights into customer journeys, improving performance across KPIs and providing upstream value to companies.
Sam was an amazingly huge help. She was quick, prompt, and courteous. Because of customer service reps like Sam, your website has quickly become my go-to place for shopping during the holidays. THANK YOU!!!"
Customer of Large US Retailer using 7 Digital Chat Agents