What Makes Messaging for Facebook Messenger Different
800M consumers are active users of Messenger. Engage your customers who use Messenger where they are as part of your omnichannel efforts.
Be Where Your Customers Are
Your customers are on the world's largest messaging platform. Why aren't you? Connect with your customers in their channel of choice to know them better and provide delightful engagement.
Integrated with Web Journeys
Be part of your customers' sales and service journeys. Allow customers to easily opt in to connect Messenger at various key points in their web journey, such as on the support page or at checkout.
Proactive Notifications within Messenger
Send customers proactive, personalized and relevant updates within Messenger. Rich templates and layouts ensure an on-brand experience for your customers.
Automate the process of delivering accurate answers to customer questions with the 7 Virtual Agent. You can respond to common queries in a conversational way with the virtual agent, powered by advanced Natural Language technology from 7.
Use live chat with 7's smart chat platform. Live chat agents can see prior context from the virtual agent and other events within the thread, so conversations can be more efficient and personalized. Chat interactions are available after the chat for advanced text mining to deliver insights and voice-of-customer analytics.