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Make it easy and enjoyable for customers to enter a question and receive an instant answer. Each question is matched to the one right answer, regardless of how the question was phrased. In addition, links to other contextually relevant information are provided.
Reduce contact center call volumes and make contact center agents available to handle more complex queries. 7 Virtual Agents can be deployed on your website, social media site, mobile platform, in contact center environments or even web enabled kiosks – wherever customers go for self-service answers.
Capture every question customers ask, in their own natural language. Gain insight by drilling down into customer questions, automatically structured into intelligently-organized themes.
Deliver accurate answers to self-service questions and make highly relevant offers that lead consumers down the purchase path.
Ultimately, the return on investment is keeping people in the web channel and not having them bail out to customer service which is a more expensive channel"
VP Customer Experience
Large American Health Insurance Provider