Leading Asian Telecommunications Company
Chat-assisted buying experiences, visually enhanced with information presented in sliders, drove a 6X increase in sales conversion rates, 10X higher net promoter score (NPS) over baseline, and 30% higher customer satisfaction (CSAT).
The company wanted to drive breakthrough sales conversions on their website while driving a differentiated customer experience.
- Provide intuitive assistance that’s personalized and relevant to the customer’s intent
- Transfer relevant prior context to the agent best suited to resolve the customer’s issue
- Reduce customer effort by supplementing text chat with rich multimedia widgets to aid task completion