Leading Asian Telecommunications Company

Leading Asian Telecommunications Company

Chat Agents Boost Sales Conversions with Predictive Chat

Chat-assisted buying experiences, visually enhanced with information presented in sliders, drove a 6X increase in sales conversion rates, 10X higher net promoter score (NPS) over baseline, and 30% higher customer satisfaction (CSAT).

The company wanted to drive breakthrough sales conversions on their website while driving a differentiated customer experience.

Using [24]7 Assist, the company is using predictive chat on its sales website to:
  • Provide intuitive assistance that’s personalized and relevant to the customer’s intent
  • Transfer relevant prior context to the agent best suited to resolve the customer’s issue
  • Reduce customer effort by supplementing text chat with rich multimedia widgets to aid task completion

See the Success Story