One of World’s Largest Airlines
7 Speech increased efficiencies for one of the world’s largest airlines, reducing Average Handle Time (AHT) from 86 to 50 seconds and handling more than 5 million calls per month with a greater than 82% task completion rate.
The company was seeking a next-generation speech solution capable of automating multiple call types and delivering the best customer experience.
7 handles inbound and outbound customer service calls for the airline with 7 Speech, self-service software that encompasses an IVR platform and speech applications. 7 worked closely with the client to define the most impactful speech self-service journeys.
As a sign of the client’s appreciation, the airline recognized 7 with an award given to its top technology and service partners.