One of World's Largest Airlines

One of World’s Largest Airlines

Efficiency Boost with [24]7 Speech’s Intent Prediction

[24]7 Speech increased efficiencies for one of the world’s largest airlines, reducing Average Handle Time (AHT) from 86 to 50 seconds and handling more than 5 million calls per month with a greater than 82% task completion rate.

The company was seeking a next-generation speech solution capable of automating multiple call types and delivering the best customer experience.

[24]7 handles inbound and outbound customer service calls for the airline with [24]7 Speech, self-service software that encompasses an IVR platform and speech applications. [24]7 worked closely with the client to define the most impactful speech self-service journeys.

As a sign of the client’s appreciation, the airline recognized [24]7 with an award given to its top technology and service partners.

See the Success Story