Customers -- Retail

Making Online Retail Intuitive with Chat

From bedding to appliances, clothing to cars, sporting goods to shoes and beyond, this leading online retailer has made its mark by providing consumers with a wide range of brand-name merchandise online. The company was using a legacy web chat solution that offered chat to every visitor at the same time with the same question. The ROI of the chat solution was low and customer experience was poor.

[24]7 stepped in with [24]7 Assist which uses prediction and real-time decisioning to better target visitors with chat. The results were stunning. The retailer achieved an immediate 30% increase in chat revenues.