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Top 5 US Retailer

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[24]7 Assist beat the heavily optimized business rules engine and drove a 30% increase in incremental sales revenues, compared to the legacy chat platform, over a period of 6 months.

The company wanted to transform an existing sales chat program to drive significantly higher rates of engagement and incremental sales.

The client was engaged with a legacy provider of web chat. As part of a prior engagement, [24]7 had already leveraged analytics to optimize the client’s third-party business rules engine to its limits. The [24]7 solution recommended replacing this optimized business rule engine.

[24]7 Assist beat the heavily optimized business rules engine and drove a 30% increase in incremental sales revenues, compared to the legacy chat platform, over a period of 6 months.

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