Predicting and Personalizing your Customer Interactions

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Predicting and Personalizing your Customer Interactions

Drive Revenues Using Prediction

Create incremental business by approaching prospects based on their intent and propensity to apply. Guide with self-service or assisted-service during every stage of the acquisition process including policy comparisons and recommendations, and online application processes.

Offer More Cross-Sell and Up-Sell

Capitalize on opportunities for high-value cross-sell and up-sell by offering personalized products such as upgraded coverages, umbrella and home insurance when customers call about policy payments, status and more.

Improve Customer Experience

Simplify crucial insurance self-service processes such as filing claims, entering details and checking claim status. Transition seamlessly to agent-assisted service for customers’ “moment of truth” situations. Leverage context to help customers schedule an appointment or locate a body shop and more after claims are filed.