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Increase net new revenue by approaching prospects based on their intent and propensity to apply for new connection, tariff changes and more. Guide with self-service or assisted service during every stage of the acquisition and application process to increase conversions.
Better identify customers likely to complain/escalate and intervene to resolve their issue, steering customers to the best escalation channel for their intent. Leverage big data and predictive analytics by promoting the next best action based on customer intent and history.
Provide intelligent automated self-service 24X7 for immediate resolution of routine inquiries including duplicate bill, tariff plan, usage enquiry, and terms & conditions. Transition seamlessly to assisted service with full context maintained for more complex requests and inquiries.
We get real time information about the subjects that customers are asking each month, which allows us to formulate a response in the data base. We can also make recommendations to improve our website based on customer feedback.”