Products

  • Products Overview

Redefining Customer Acquisition and Engagement

[24]7 gives companies the unparalleled ability to know and act on consumer intent in milliseconds. As the pioneer in applying the power of big data and machine learning to customer acquisition and engagement, [24]7 has developed predictive models that have been tuned by more than one and a half billion annual interactions.

Solutions

[24]7 solutions enable companies to acquire new customers and increase the revenue and satisfaction of their existing customers. Deployed in leading enterprises in a broad range of vertical industries worldwide, [24]7 solutions can be tailored to support vertical- or company-specific customer journeys.

Customer Acquisition Cloud

Combines an understanding of consumer intent with leading-edge search bidding technology and personalization to help companies grow revenue, enabling marketers to better connect with and influence consumers at every touch point. The [24]7 Customer Acquisition Cloud empowers companies to achieve more effective customer acquisition at lower cost, increase their understanding of how media spending is driving revenues through marketing campaigns and leverage the billions of consumer interactions that happen annually on the [24]7 platform.

Customer Engagement Cloud

Provides predictive capabilities that anticipate what consumers want to get done - in whichever channel they prefer, equipping customer operations, customer service, and customer experience professionals to engage consumers and resolve inquiries at every touchpoint. The [24]7 Customer Engagement Cloud enables companies to predict consumer intent and provide the best treatment to resolve inquiries in a dynamic way. Customer engagement is done at a lower cost for increased profitability and higher customer satisfaction.

Products

[24]7 Active Share

The "online canvas" that provides rich visual experiences where a voice caller and agent can interact during a call.

[24]7 Chat

The smart chat platform that combines predictive models, intelligence, and rich content to make customer service and sales conversations intuitive and effective through chat.

[24]7 Customer Engagement Platform

The cloud-based customer interaction platform that powers each of our products and transforms data into decisions, creating predictive omnichannel experiences.

[24]7 Digital Chat Agents

The world’s best human talent combined with enabling technology to create brilliant customer experience and highly optimized performance.

[24]7 Messaging for Facebook Messenger

With [24]7, Messenger becomes an enterprise-grade channel for full customer engagement with contextual information, secure authentication, and the ability to resolve tasks quickly.

[24]7 Predictive Search Bidding

The bidding engine that automatically models the true value of search clicks and uses intent data to optimize campaign performance and deliver personalized customer journeys.

[24]7 Speech

The cloud-based speech solution that combines the latest in data-driven experiences, channel and device orchestration, and conversational technologies to empower customers to self-serve.

[24]7 Virtual Agent

The next generation self-service solution that delivers accurate answers to customer questions.

  • Success Story

    Parcel2Go uses [24]7's Predictive Search Bidding to boost the performance...

    Read More
  • Success Story

    Optus implemented [24]7 Virtual Agent to improve customer satisfaction and...

    Read More
  • Success Story

    Scotiabank deployed [24]7 Virtual Agent on its website to provide customers...

    Read More
  • Success Story

    BC Hydro implemented [24]7 Virtual Agent to boost operational efficiencies and...

    Read More
  • Success Story

    Florida Blue chose [24]7 Virtual Agent to provide fast and accurate answers to...

    Read More
  • Success Story

    CIBC chose [24]7 Virtual Agent for their online self-service, deflecting...

    Read More
  • Spotlight

    [24]7 Introduces Customer Acquisition Cloud for Marketers

    Read More
  • Spotlight

    [24]7 Appoints Scott Horn as New Chief Marketing Officer

    Read More
  • Smart chat makes it simple

    Spotlight

    [24]7 Chat - Smart chat makes it simple

    Read More
  • 7 Reasons Why Connecting with Customers on Messenger is Good for Business

    Resources

    7 Reasons Why Connecting with Customers on Messenger is Good for Business

    Read More
  • Resources

    How Leading Banks are Saving Millions by Driving Contextual Revenue Moments

    Read More
  • Resources

    [24]7 Corporate Brochure Exceed Your Customer’s Expectations

    Read More
  • Resources

    Financial Services: How Smarter Customer Engagement Drives New Revenue and Deepens Relationships

    Read More
  • Resources

    [24]7 Speech - Smart IVR that’s conversational and connected

    Read More
  • Smart chat makes it simple

    Resources

    [24]7 Chat - Smart chat makes it simple

    Read More
  • How Will Chat Become More Effective for Businesses and Their Customers in the Future?

    Blog

    How Will Chat Become More Effective for Businesses and Their Customers in the Future?

    Read More
  • How Algorithms Rule The World of Big Data

    Blog

    How Algorithms Rule The World of Big Data

    Read More
  • Blog

    Please Make Chat Smarter

    Read More