7 Speech redefines IVR by enabling speech self-service that’s conversational, intuitive and easily integrated with your online and mobile channels. Depending on the issue type and customer profile, 7 Speech can automate calls completely in the phone channel, augment the calling experience with online content, or transition calls seamlessly to the web to communicate rich, visual content.
Through advanced statistical models of caller intent and experience, 7 Speech anticipates caller requests and proactively adapts the conversation flow. 7 Speech links real-time interaction data and customer profiles across all channels to build the full context of every customer journey. Derived from decades of human factors research, 7 Speech codifies the conversational skills to understand diverse requests and the interaction strategies to simplify and resolve complex issues.
7 Speech applications run on the world's largest VoiceXML network, with capacity on-demand for billions of calls a year at carrier-grade performance and service levels. 7 Speech integrates with your existing call center infrastructure to transfer CTI information to voice agents. 7 Speech drives shorter call durations, increased self-service adoption, and a higher level of customer service for your phone callers.
There’s more – click below for examples of 7 Speech customer journeys in your industry.