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Leverage predictive models that anticipate a customer’s true intent and determine in real time, who to engage, when to engage, and what to recommend. Unlike legacy ‘business rules’ or simple statistical techniques, our advanced models use structured and unstructured data from other channels to deliver 3X higher sales conversions and 15 to 20 point lifts in NPS compared to any other chat platform.
As a managed service, leverage Big Data and advanced statistical techniques to continuously optimize not just visitor targeting, but every stage of the funnel. Run successful chat programs by leveraging insights from customer behavior to improve agent performance, or improve funnel efficiency.
Imagine chat that is personalized and context-aware. Agents can push rich interactive elements (sliders, forms and widgets) to visitors in-line with the chat experience to reduce effort, increase conversion rates or aid task completion.
Extend chat to everywhere that your customers are: the mobile web, native mobile apps, emails, Facebook, Twitter, and even the IVR!
Get a chat console redesigned for agents and team leads. The console supports delivery of intuitive experiences and significantly increases productivity and collaboration. Real-time text analysis enables highly targeted data-driven performance management for the contact center.
Web Chat: Use smart chat for online visitors on desktop browsers. Predict a customer's true intent and determine in real time, who to engage, when to engage, and what to recommend to drive rich chat experiences.
Virtual Agent to Chat: Drive seamless digital engagement by integrating intelligent virtual agents and rich predictive chat. Learn more >>
Mobile Chat: Get chat optimized for mobile browsers, as well as a native SDK to integrate rich predictive chat into your apps.
IVR to Chat: Intelligently serve qualified IVR callers with mobile chat, enabling fully attributable one-to-one deflection of qualified IVR callers to mobile chat.
Chat for Social Media: Seamlessly integrate predictive chat into Facebook pages, Twitter feeds, or communities.
Email to Chat: Embed chat into your email campaigns and landing pages to create direct engagement with targets and improve the ROI of your marketing