- Why 7
- Contact Us
Leverage predictive models that anticipate a customer’s true intent. Determine in real time who to engage, when to engage, and what to recommend. Unlike legacy business rules or simple statistical techniques, our advanced models use structured and unstructured data from other channels to deliver 3X higher sales conversions and 15 to 20 point lifts in NPS compared to any other chat platform.
As a managed service, leverage Big Data and advanced statistical techniques to continuously optimize not just visitor targeting, but every stage of the funnel. Leverage insights from customer behavior to improve agent performance and improve funnel efficiency.
Imagine a chat that is personalized and context-aware. Agents can easily push rich interactive elements to visitors in-line with the chat experience to reduce effort, increase conversion rates or aid task completion.
Offer chat where your customers are. 7 Chat provides your customers with an enjoyable support experience, no matter which channel or device they use to engage - the web, the mobile web, within native mobile and tablet apps, over Facebook and Twitter, emails, or even the IVR!
Get a chat console redesigned for agents and team leads. The console enables intuitive experiences for customers and significantly increases productivity and collaboration for agents. Real-time text analysis enables highly targeted data-driven performance management.
Our primary concern here is to offer human assistance to customers who need it, at the right time in the shopping cycle for them."
Head of Digital Innovation
Drive seamless digital engagements by integrating intelligent virtual agents and rich predictive chat. Learn more.
By natively integrating 7 Speech with 7 Chat, we're able to transition phone calls to a chat on a mobile device. Intelligently serve qualified IVR callers with mobile chat and serve the rest in the IVR. Learn more.
Embed chat into your email campaigns and landing pages to create direct engagement with targets and improve the ROI of your marketing.