7 Online powers web self-service apps that maximize the effectiveness of your online investments. 7 Online monitors visitor behavior, detects difficulties, and leads customers step-by-step through even the most challenging journeys.
Through advanced statistical models of visitor intent and engagement, 7 Online anticipates customer behavior and determines the optimal interaction strategy. By incorporating real-time interaction data and customer profiles across all channels, 7 Online understands the full context of every customer journey. 7 Online leverages your existing web site infrastructure to engage with targeted visitors using rich, dynamic content and personalized interaction flows.
By simplifying the experience, resolving issues and completing transactions in web self-service, 7 Online dramatically reduces the need for live chat assistance and calls into the contact center. 7 Online also learns and drives improvements in your web site design and content by pinpointing the journeys and customer segments that are under-serviced. 7 Online delivers a distinctive user experience that lowers customer effort, increases loyalty, and reinforces your brand.
There’s more – click below for examples of 7 Online customer journeys in your industry.