Webcasts
In Search of Wow: Customer Experience in the Contact Center
Cheryl Odee Helm, ICMI
Under the Hood: Powering An Exceptional Caller Experience
Elaine Cascio, VP, Vanguard Communications
IVR is Dead. Long Live IVR!
Daniel Hong, Lead Analyst, Ovum
High Tech Meets High Touch in Financial Services and Insurance
Elaine Cascio, VP, Vanguard Communications
3D Service: Proactively Call Your Customers
Daniel Hong, Lead analyst, Customer Interaction, Ovum, will present new research on next-generation proactive communications. Robert Stewart,
Customer Self-Service: Four Avenues to Increase Your ROI
Ashwin Iyer, Analyst, Frost & Sullivan
Personalized IVR: Turning Customer Information into Intelligence
Daniel Hong, Lead Analyst of Customer Interaction at Ovum