Whitepapers & Articles
7 Revolutionizing Customer Service Technology One Byte at a Time
Create a culture that fosters innovation. Rethink the standard ways of delivering an experience to consumers. Measure whether your solution is solving the problem.
Your Customer. Their Experience. Any Channel
Omnichannel customer service and sales solutions. Powered by predictive analytics and real-time decisioning. More sales, better service and less effort.
Forrester Report: Business Model and Brand Fuel Customer Experience Innovation
This report examines the intertwined relationships between business model, brand, and customer experience. And it shows how, when fully integrated into innovation efforts, business model and brand enable design teams to build durable, differentiated experiences.
Forrester Report: Meet the Changing Needs of Connected Customers
Your customers are more connected, more empowered, and more distracted than ever. To compete in this volatile world, companies need a new approach to delivering customer experiences. This report details the changing nature of customer behaviors and shows how companies must adapt to survive in an experience-based economy.