Creating the Omnichannel Customer Experience
Information Week Editor-at-large Kurt Marko explores how Big Data, Predictive Analytics and Real Time Decisioning improve customer experience for multi-platform, mobile and social consumers.
Opus Research Report: The Conversational Cloud - Beyond the Hosted Contact Center
Learn the impact of cloud-based solutions on infrastructures underlying contact center, CRM and self-service resources
Social Media and Customer Service
How will social media change customer experience in the next 12 months? Five industry experts provide their thoughts about the impact of social on sales and service