Chat and Social Media
For consumers who require a personal touch for a self-service option, we offer 7 Assist for chat and social media agents.
We are a leading provider of contact center and back-office services to global 1000 companies. We excel at managing consumer interactions spanning the entire customer lifecycle: from acquisition to service to billing, through dispute resolution and technical support, to loyalty management, retention and up-sell/cross-sell activities; via phone, email and chat. With a focus on sustainable business performance coupled with innovation, we deliver a unique competitive advantage to our clients in their end consumer management.
It’s all about providing integrated, immersive and context-rich solutions that deliver the ultimate in intuitive consumer experiences across all contact channels.