Retail
The retail industry is driven by consumer attitudes, trends, and economic vitality. Massive adoption of consumer technology such as Facebook, smart phones, and digital music is re-shaping consumer expectations. Retail organizations have an opportunity to meet these changing demands by creating better ways to serve consumers with innovative solutions that create value, improve consumer experiences, and increase loyalty. Customer service becomes a strategic advantage as consumer expectations demand access to service through online, mobile, and social media.
Suite of Industry Applications
At [24]7, we understand the consumer journey, no matter what the industry. We develop industry-specific applications, based on our [24]7 Predictive Experience Platform, to help consumers navigate their interactions with companies. We anticipate consumer needs, simplify the experience, and learn from every interaction.
We help large retailers increase sales and deliver superior customer service for their customers, shoppers, and members. With the help of our applications, a major US online retailer reduced its cost of operations by 68% and brought in $12 million of additional revenue, while improving customer satisfaction scores.
Our applications utilize our customer’s data in real time to maximize revenues by automatically identifying high-value shoppers across channels and deliver seamless “concierge-style” assistance. By improving sales-through-support experiences, we make service a revenue-generating channel. For example, we simplify customer service for consumers who need to get a product working, right away, whether asking for help online, over the phone, or via chat.
Here are some of the apps we offer for Retail journeys:
- Inventory Check
- Product Troubleshooting
- Returns & Exchanges
- Rewards Program
What is included with your app?
Each app is delivered as a cloud-based service and includes: one or more channels, fast implementation, support by managed service, and integration to back-end databases. You choose the channels: [24]7 Online, [24]7 Speech, [24]7 Mobile, and [24]7 Assist.