Technology
As technology becomes more integrated into a consumer’s life, the demand for real time and relevant service is higher than ever. Consumers are mobile, driving the need for new support options anywhere, anytime, and on any device. The rapid evolution of software and hardware compel a supplier to frequently update and re-engineer support processes to effectively manage end user expectations. In addition, thorough research and a high proportion of online purchases have made technology consumers more sensitive to customer support quality.
Suite of Industry Applications
At [24]7, we understand the consumer journey, no matter what the industry. We develop industry-specific applications, based on our [24]7 Predictive Experience Platform, to help consumers navigate their interactions with companies. We anticipate consumer needs, simplify the experience, and learn from every interaction.
Leading technology companies use Predictive Experience solutions to transform their sales and service efforts. One software giant implemented [24]7’s predictive solutions and saw online satisfaction rise dramatically. It provided a roadmap to transform 40% of their interactions from the phone to the web in just 15 months.
By smartly automating consumer interactions across channels, we predict and automatically provide assistance to consumers on a variety of tasks such as registration, downloads, installation, subscriptions, renewals, upgrades, issue resolutions, troubleshooting, and ticket management. Our applications provide relevant assistance for common problems and simplify the effort involved in buying and using technology products and services.
For example, we helped a technology company respond to consumer inquiries about product performance, giving proactive guidance for recommended configuration options.
Here are some of the apps we offer for Technology journeys:
- Product Purchase
- Technical Troubleshooting
- Product Recommendation
- Solutions/technology/product-purchase
What is included with your app?
Each app is delivered as a cloud-based service and includes: one or more channels, fast implementation, support by managed service, and integration to back-end databases. You choose the channels: [24]7 Online, [24]7 Speech, [24]7 Mobile, and [24]7 Assist.