Increase incremental revenue by approaching prospects at the right time, based on their intent and propensity to book travel or make reservations.
Create Differentiated Experiences
Streamline and simplify travelers’ experiences from research and booking to looking up existing reservations, selecting seats, checking fee details, understanding cancellation policies, and modifying or canceling reservations. Present next best action based on customer history and preserving context across channels.
Reduce Customer Service Costs
Leverage prediction to direct more customers to self-service for routine inquiries including balance and transaction information, merchant rewards, point balances or elite levels. Transition seamlessly to assisted service with full context maintained for more complex requests and inquiries.
Enjoy the benefits of combining predicted intent, omnichannel context, and continuous learning. Create higher incremental revenue and better results in CSAT, NPS and FCR.