Travel and hospitality companies are facing greater challenges in meeting the expectations of continuously connected consumers with widespread access to travel information. The travel consumer continues to book more travel online, now utilizing mobile devices in their search for better prices, schedule updates, and local information. Consumers are demanding better service and more self-service but instead are receiving less from cash-strapped airlines burdened with high fuel and security costs.
Suite of Industry Applications
At 7, we understand the consumer journey, no matter what the industry. We develop industry-specific applications, based on our 7 Predictive Experience Platform, to help consumers navigate their interactions with companies. We anticipate consumer needs, simplify the experience, and learn from every interaction.
Customer service is often an immediate and personal need for travelers. Our intuitive solutions have helped companies in travel, airlines and hospitality to effectively resolve some pressing customer problems in the moment, through talk, chat, or online -- leading to happier travelers. We reduced abandoned calls by 50% for a leading resort, increased revenue for a leading UK-based travel services company, and launched interactive outbound flight check-in for a major US airline.
For example, we help airlines detect when a consumer’s flight has been cancelled and send an alert to their smartphone, along with recommended rebooking options. At the same time, our applications drive higher sales and revenues by simplifying online sales and intercepting leakage.
Here are some of the apps we offer for Travel journeys:
- Flight Reaccommodation
- Mileage Travel
- Baggage Information
- Flight Booking
What is included with your app?
Each app is delivered as a cloud-based service and includes: one or more channels, fast implementation, support by managed service, and integration to back-end databases. You choose the channels: 7 Online, 7 Speech, 7 Mobile, and 7 Assist.