What We Do

What we Do image

Digitizing the Business of Customer Engagement

Digital transformation is within reach. [24]7 delivers innovative self-service and assisted service solutions, and digital chat agents. Our cloud-based, [24]7 Customer Engagement Platform uses the strength of big data and the force of predictive analytics to make extraordinary customer experiences a reality.

We deliver a broad range of self-service products that transition seamlessly to assisted service offerings. Our products are powered by the [24]7 Customer Engagement Platform that leverages data at scale to prediction, understanding, channel orchestration, and learning. [24]7 makes omnichannel journeys and data-driven experiences real.

Customer engagement is a business and delivering outcomes is our focus. Whether your goals are sales conversion, deflection of calls to lower cost channels, or CSAT, we have you covered. Our 20/10 commitment promises a 20% decrease in cost and 10 point increase in NPS.

How do you get started in realizing omnichannel journeys? Start by integrating channel pairs for the highest value, highest volume customer journeys. Learn how to select the best channel pairs such as virtual agent to chat, web to IVR, or IVR to chat. Learn how to integrate and deploy in 4 months or less.