Customer Advisory Board

Kathy Adoga

Kathy Adoga

Managing Director Call Center Services
Pritam Baxi

Pritam Baxi

Vice President, Retail Services Finance, SG&A and Customer Service (MSO) Operations
Mark Baylis

Mark Baylis

VP Customer Operations and Digital Customer Engagement
Carol Brolley

Carol Brolley

President of Operations, Global Business Services
Rene Cacchillo

Rene Cacchillo

Senior Vice President, Customer, Brand and Technology
Troy Carrothers

Troy Carrothers

Senior Vice President and General Manager, Retail Payment Solutions and Digital Sales & Service
Mitch Crawford

Mitch Crawford

Head of Process and Strategy
Mike Gathright

Mike Gathright

Senior Vice President, Hilton Reservations and Customer Care
Micah Heavener

Micah Heavener

Managing Director, Global Consumer Bank
Ron Hyland

Ron Hyland

Vice President, Advanced Technical Support and Digital
Gerard Insall

Gerard Insall

Chief Information Officer
Thomas McDaniel

Thomas McDaniel

Vice President, Customer Engagement System Solutions
Sean McGloin

Sean McGloin

Director - Service Operations
Michael Moore

Michael Moore

Vice President & General Manager, Call Center Operations
Glenn Moriarty

Glenn Moriarty

Director, Voice, Strategy and Innovation
Scott Murray

Scott Murray

VP, eBay Customer Service Solutions & Technology
Greg Pressly

Greg Pressly

Vice President, Customer Operations
Rob Rotondo

Rob Rotondo

VP Operations Customer Channels Admin
Steven Sissel

Steven Sissel

VP, Enterprise Customer Care
John Swieringa

John Swieringa

Executive Vice President, Operations