[24]7 Bringing Omnichannel Customer Experience to SpeechTEK 2014

August 7, 2014

[24]7.ai Executives Will Participate in Customer Experience Presentations and Panels

CAMPBELL, Calif. — August 7, 2014 — [24]7.ai will participate at SpeechTEK 2014, taking place August 18 – 20, 2014 at the New York Marriott Marquis in New York City. [24]7.ai executives Kathy Brown, director of speech sciences and analytics, Brooks Crichlow, vice president of product marketing, Daniel Hong, senior director of product marketing strategy, Tajinder Singh, director of product management, Samrat Baul, director of application design and speech analytics and Darla Sharp, VUI design analyst, will present and discuss the importance of speech in the omnichannel customer experience.

Title: Natural Language on Steroids – Bringing Omnichannel and Prediction to the User Interface
Speaker: Kathy Brown, Director of Speech Sciences and Analytics at [24]7.ai
Panel date: August 18, 2014
Panel time: 10:15 – 11:00 a.m. ET
Room: Astor Ballroom                                                                                                                        

Panel: The Role of Human-Assisted Speech Recognition
Moderator: Daniel Hong, Senior Director, Product Marketing Strategy at [24]7.ai
Panel date: August 18, 2014
Panel time: 11:15 a.m. – 12:00 p.m. ET
Room: Astor Ballroom

Panel: Techniques for Sharing Context among Channels
Moderator: Samrat Baul, Director, Application Design and Speech Analytics at [24]7.ai
Panel date: August 19, 2014
Panel time: 11:45 a.m. – 12:30 p.m. ET
Room: Empire Complex

Title: Building the Future: Omnichannel Application Design Workshop
Speakers: Samrat Baul, Director, Application Design and Speech Analytics at [24]7.ai and Darla Sharp, VUI Design Analyst at [24]7.ai
Panel date: August 19, 2014
Panel time: 2:45 – 3:30 p.m. ET
Room: Empire Complex

Title: The Omnichannel Experience: Connecting the Dots to Make it a Reality
Speakers: Brooks Crichlow, Vice President of Product Marketing at [24]7.ai and Tajinder Singh, Director of Product Management
Panel date: August 20, 2014
Panel time: 1:45 – 2:30 p.m. ET
Room: Soho/Herald

Panel: Visual IVR: Fad or Fashion?
Speaker: Daniel Hong, Senior Director, Product Marketing Strategy at [24]7.ai
Panel date: August 20, 2014
Panel time: 2:45 – 3:45 p.m. ET
Room: Astor Ballroom

SpeechTEK is the leading conference that presents the latest technologies, best strategies, and proven practices for using speech technologies in conjunction with new technologies to achieve successful business-customer interactions. This year’s conference will concentrate on how to automate interactions between businesses and customers while using the latest technologies.

About [24]7.ai

[24]7.ai makes customer service and sales simple. Our platform and applications use big data and predictive analytics to understand customers and drive better service and sales results for large enterprises. We do this over 2.5 billion times a year for the world’s leading companies. [24]7.ai’s platform enables an omnichannel interaction experience. We connect customer interactions across an enterprise’s web, mobile, chat, social, and phone channels. It’s all in real-time and in the cloud. Our solutions drive immediate business results. We increase revenues, reduce service and sales costs, and create more satisfied customers. [24]7.ai serves the Global 100 market leaders in the Financial Services, Retail, Telecommunications, Technology, and Travel Industries. [24]7.ai is noted by Forbes as one of America’s Most Promising Companies. [24]7.ai is a trademark of 24/7 Customer, Inc.  [24]7.ai is based in Campbell, California. For more information, visit: www.247-inc.com.

Laura Franzese
Trainer Communications 
(415) 800-5371
24-7@trainercomm.com