[24]7 to Host Industry Experts in London to discuss new UK Customer Experience Index Report for 2014

April 23, 2014

Leading brands will meet at the Institute of Directors (IoD), Pall Mall, on 28th May to delve into the new Customer Experience Index, UK 2014

LONDON, UK— 23 April 2014 [24]7.ai, the intuitive customer experience company, is hosting an informational presentation for representatives of leading brands at the Institute of Directors (IoD), Pall Mall, on 28th May to delve into the new The Customer Experience Index, UK 2014 (March, 2014) report by Forrester Research, Inc. and discuss what companies are doing to improve the customer experience and implications for UK businesses.

Attendees at the event will:

  • Learn about the quality of experience for leading UK brands across seven industries

  • Understand the UK competitive environment and set goals for optimising their customer experience management practices

  • Hear perspectives from industry experts and peers in an informal setting in Central London

Guest speaker, Forrester senior analyst Joana van den Brink-Quintanilha, co-author of the report, and Brooks Crichlow, VP for [24]7.ai, will discuss the report’s findings and implications for UK businesses.

Qualified executives from leading customer-facing companies are invited to register for the complimentary event by contacting Christina Wilson or can click here for more information.

The Customer Experience Index, UK 2014

How good is the customer experience at leading UK companies — as rated by their consumers? The Forrester Research Customer Experience Index, UK 2014  report helps answer that question by providing a benchmark of the quality of experience for 28 UK brands across seven industries — including airlines, banks, electronics manufacturers, hotels, retailers, TV service providers, and wireless service providers. The report explains the competitive environment in the UK and how businesses can set goals for optimising their customer experience management practices as they proceed along the path to customer experience maturity.

Presentation: The Customer Experience Index, UK 2014

Speakers: Joana van den Brink-Quintanilha, Senior Analyst, Forrester Research, Inc. and Brooks Crichlow, Vice President of Product Marketing, [24]7.ai

Event Information:

About Joana van den Brink-Quintanilha: Senior Analyst Serving Customer Experience Professionals

Joana’s areas of expertise include digital customer experience, measurement, strategy, customer understanding, and design. Before joining Forrester, Joana was the senior customer experience manager at Elsevier and also held a number of positions as a reporter covering financial services companies in the Benelux for Bloomberg, Dow Jones Newswires, and The Wall Street Journal. She has wide knowledge of the Dutch and U.K. markets.

About Brooks Crichlow: Vice President of Product Marketing, [24]7.ai

Brooks is a leader of customer-focused product marketing organisations for growth phase companies.  He has a proven track record of developing, executing, and managing integrated marketing and customer engagement strategies for innovative cloud and big data products and services for large enterprises.

About [24]7.ai

[24]7.ai makes customer service and sales simple. Our platform and applications use big data and predictive analytics to understand customers and drive better service and sales results for large enterprises. We do this over 2.5 B times a year for the world’s leading companies. [24]7.ai’s platform enables an omnichannel interaction experience. We connect customer interactions across an enterprise’s web, mobile, chat, social, and phone channels. It’s all in real-time and in the cloud. Our solutions drive immediate business results. We increase revenues, reduce service and sales costs, and create more satisfied customers. [24]7.ai serves the Global 100 market leaders in the Financial Services, Retail, Telecommunications, Technology, and Travel Industries. [24]7.ai is noted by Forbes as one of America’s Most Promising Companies. [24]7.ai is a trademark of 24/7 Customer, Inc. [24]7.ai is based in Campbell, California. For more information, visit: www.247-inc.com

[24]7.ai is a trademark of 24/7 Customer, Inc. All other brands, products or service names are or may be trademarks or service marks of their respective owners.

 

Media Contact:

Paul Allen

Napier Partnership

+44 (0) 7515 199 487

paul@napier.co.uk