[24]7 to Present on Omnichannel Customer Experience at The Executive Network (TEN) Customer Insight 2013 Summit

October 2, 2013

[24]7.ai Executive Daniel Hong to discuss ‘The Intersection of Big Data, Predictive Analytics and Omnichannel’ at The Executive Network’s Customer Insight Summit.

London — October 2, 2013 — [24]7.ai, the intuitive customer experience company, is a featured sponsor of the prestigious The Executive Network (TEN) Customer Insight Summit taking place October 8, 2013, at The Mandarin Oriental Hotel, London.

Daniel Hong, Senior Director of Product Marketing Strategy at [24]7.ai and a former analyst at Ovum Research, will present a session entitled ‘At the Intersection of Big Data and Omnichannel: Using Prediction to Drive Successful Customer Journeys’.

This presentation will discuss doing business in an omnichannel world and how big data and predictive analytics can be used to cultivate customer loyalty and advocacy, personalise omnichannel experiences, and drive real business outcomes.

The annual TEN Customer Insight Summit is the UK’s definitive customer experience conference addressing large-scale consumer markets and features some of the UK’s biggest brands presenting and discussing aspects of modern customer service. Executives from businesses including Tesco, lastminute.com, Sony Mobile, Universal, Barclaycard and Thomas Cook will present at the conference, which aims to showcase best practices and techniques and look at the future of customer interactions.

Presentation: The Intersection of Big Data, Predictive Analytics and Omnichannel

Speakers: Daniel Hong, Senior Director of Product Marketing Strategy, [24]7.ai

Session date: Tuesday, October 8, 2013

Session time: 11:10 am UTC

About Daniel Hong: Daniel Hong has a wealth of customer experience knowledge and was previously with Ovum Research, where he led the firm’s global Customer Experience & Interaction research and consulting practice. His work at Ovum Research focused on analysing trends, strategies and practices for customer experience technologies across CRM, enterprise, social media, mobile and ubiquitous computing environments. Daniel has authored numerous reports, benchmark studies and articles, been featured in numerous publications and been an advisor and consultant to Fortune 500 companies.

About TEN: TEN is a private members community for decision makers/key influencers working within the UK’s foremost companies in industries supporting customer bases in the tens of thousands and, in many cases, millions. Its conferences are recognised as some of the industry’s most insightful and prestigious. TEN conferences are open exclusively to senior executives and access is by invitation only.

About [24]7.ai
[24]7.ai makes customer service and sales simple. Our platform and applications use big data and predictive analytics to understand customers and drive better service and sales results for large enterprises. We do this over 2.5 B times a year for the world’s leading companies. [24]7.ai’s platform enables an omnichannel interaction experience. We connect customer interactions across an enterprise’s web, mobile, chat, social, and phone channels. It’s all in real-time and in the cloud. Our solutions drive immediate business results. We increase revenues, reduce service and sales costs, and create more satisfied customers. [24]7.ai serves the Global 100 market leaders in the Financial Services, Retail, Telecommunications, Technology, and Travel Industries. [24]7.ai is noted by Forbes as one of America’s Most Promising Companies. [24]7.ai is a trademark of 24/7 Customer, Inc. [24]7.ai is based in Campbell, California. For more information, visit: www.247-inc.com.

[24]7.ai is a trademark of 24/7 Customer, Inc. All other brands, products or service names are or may be trademarks or service marks of their respective owners.

Media Contact:
Paul Allen
Napier Partnership
+44 (0) 7515 199 487
paul@napier.co.uk