Nick Mitchell Appointed Head of Sales, EMEA at [24]7

May 19, 2014

European expansion continues for intuitive customer experience firm as senior exec joins to take company into Europe’s biggest brands

LONDON, UK — 19 May 2014 — [24]7.ai, the intuitive customer experience company, has recruited Nick Mitchell as its new Head of Sales, EMEA, as the firm continues to add clients to its European portfolio and expand its operations.

Nick Mitchell will head up the [24]7.ai European team, which is based in Covent Garden, London. He has been tasked with overseeing the expansion and growth of the [24]7.ai European team, including the implementation of recent customer wins and taking [24]7.ai closer to Europe's biggest brands, particularly in the retail, financial services (FS), telco and utility sectors.

“This is a great time to join an organisation such as [24]7.ai, with consumers demanding a contextual, omnichannel and multi-device customer experience,” said Nick Mitchell, Head of Sales, EMEA, [24]7.ai. “[24]7.ai is at the forefront of meeting those changing expectations and with many leading brands now ready to deliver the right experience for their customers, I look forward to working with those brands to create radical change in the customer experience space.”

Nick Mitchell joins [24]7.ai from Trimble Field Service Management where he led the global sales and account management functions. In this role Nick provided solutions to organisations wanting to provide a differentiated service experience to customers that utilised remote workers to carry out customer engagements. 

Nick has a background of delivering IT supported transformation programs, gaining experience in delivering IT solutions at Logica and Andersen Consulting, and, at a global level, he has worked predominantly with blue chip organisations, such as BT, Barclays, ABN AMRO and many more.

[24]7.ai works with many of the world’s most prominent brands to deliver an omnichannel customer experience. It is regularly highlighted in analyst reports reviewing the best customer service technology and is hosting an event on 28th May with Forrester Research, entitled The Forrester UK CX Index: Implications on Best Practices for Customer Satisfaction.

“Technology is the biggest enabler of change for the customer experience industry and we have some wonderful speakers ready to discuss this and what it means for brands,” continued Nick. “I believe that we are on the cusp of a revolution in the customer experience sector in terms of what consumers expect from each interaction with a brand, and I want [24]7.ai to be at the very forefront of that.”

 

About [24]7.ai

[24]7.ai makes customer service and sales simple. Our platform and applications use big data and predictive analytics to understand customers and drive better service and sales results for large enterprises. We do this over 2.5 B times a year for the world’s leading companies. [24]7.ai’s platform enables an omnichannel interaction experience. We connect customer interactions across an enterprise’s web, mobile, chat, social, and phone channels. It’s all in real-time and in the cloud. Our solutions drive immediate business results. We increase revenues, reduce service and sales costs, and create more satisfied customers. [24]7.ai serves the Global 100 market leaders in the Financial Services, Retail, Telecommunications, Technology, and Travel Industries. [24]7.ai is noted by Forbes as one of America’s Most Promising Companies. [24]7.ai is a trademark of 24/7 Customer, Inc. [24]7.ai is based in Campbell, California. For more information, visit: www.247-inc.com

 

[24]7.ai is a trademark of 24/7 Customer, Inc. All other brands, products or service names are or may be trademarks or service marks of their respective owners.

 

Media Contact:

Paul Allen

Napier Partnership

+44 (0) 7515 199 487

paul@napier.co.uk