AI with an EQ: Virtual Agents that Understand Customer Intent

Resolve even complex problems and transactions automatically with personalized,
“near-human” conversations across all digital channels.

Truly Automated

Truly Automated

Enable customers to self-serve more effectively, from answering simple questions to completing complex tasks with a conversational virtual agent (chatbot).

Optimized Enterprise-Wide

Optimize Digital Experience

Engage with your clients at the right time with the right message and help them complete their interactions seamlessly thanks to context and history handoff.

Repeatable Across Channels

Repeatable Across Channels

Build conversational models once using the same natural language engine, deploy across multiple channels for a consistent, more satisfying experience everywhere.

Bidding

Integrate automated help with
your mobile experience.

Bidding

Help your customers complete the journey
with proactive and intuitive engagement.

The [24]7 AIVA for Digital Advantage

Resolve Problems in Self-Serve Channels

Resolve more customer interactions within the automated self-serve channels and increase first contact resolution rates.

Deliver Natural Conversational Support

[24]7 AIVA applies the world’s most advanced natural language technology to deliver automated support just like your best human agent.

Proactive Engagement

Predict customer behavior for smarter intuitive engagement that drives a frictionless, pleasant interaction every time.

Integrate with Live Chat

Tightly knit with [24]7 Chat to effectively keep visitors on digital channels.

See the Big Picture

Leverage a common view of customer journeys and behavior across channels to gain insight into points of failure and opportunities to extend automation.

Transform Customer Engagement Through Intent

Leverage customer intent, data, and context intelligently so tasks can be started in one channel and completed effortlessly in another.

Stay One Step Ahead of Your Customers

[24]7 algorithms continuously train with data from other channels as well as human conversations to better anticipate needs for more accurate responses.

Invest Once, Extend Anywhere

Deploy a single conversational Virtual Agent/chatbot solution on all your digital channels, including IVR, to maximize consumer ability to self-serve.

  • 39M

    Chat conversations per year used to train AIVA for accurately predicting customer intent

  • 30%

    More customer journeys automated than basic chatbots

  • 65%

    Approximate reduction in phone, chat, and email contacts

My [24]7 Customer Portal

Already a customer?

Log into the ‘My [24]7’ customer portal to access all of the resources you need to implement, manage, and optimize your
[24]7 Virtual Agent.

Go to My [24]7 Customer Portal

Discover More About Artificially Intelligent Chatbots and Virtual Agents

Report: Forrester Research Report: Top 10 Chatbots for Enterprise Customer Service

Learn Why [24]7 is One of Only Three Recommended Vendors. Download the Report

Article: Misunderstanding Chatbots and Five Huge Errors You Can’t Afford To Make

Easy to Follow Steps to Improve Decision Making and Avoid Big Blunders. Download the Article

eBook: Your Best Agent is a Chatbot

Everything You Should Know About Chatbots for Customer Engagement. Download the eBook

Webinar: AIVA – Delivering Seamless Customer Service for Digital and Voice

Maintain continuity across digital channels to automate more customer interactions that are smarter and more accurate. Watch Replay

Product Documentation: [24]7 AIVA Product Description Document

Learn more about [24]7 AIVA capabilities, features and benefits. Download Now