REPORT: Forrester Research Names [24]7 a “Recommended Vendor” in New Virtual Agent Report

With thousands of chatbots available in the market today, how do you know which chatbot is right for you?

With thousands of chatbots available in the market today, how do you know which...... Download Report >>

One AI Platform for Speech and Digital

Build once, deploy on any channel to create a personalized, predictive, and
effortless customer experience.

[24]7 Platform

Enabling Artificial Intelligence, Channel Orchestration, and APIs

Summer Release 2017

Easy Interactions. Happy Customers. Productive Employees.

We’re making it easier to keep customers happy and improve productivity by automating smarter
interactions across channels and devices.

The [24]7 Advantage

Anticipate and
Understand

Make self-service engagement
smarter and more conversational

Orchestrate
Experiences

Maintain context across channels
to make experiences journey aware

Unify Self-Service and
Assisted Service

Break down the walls between
web and voice self-service

Helping Companies Achieve Extraordinary Results

$10M

Annual savings from
speech automation
containment

30%

Reduction in repeat
calling for 20% reduction
in customer service costs

$80M+

Annual savings for voice
automation

+10pts

Improvement in NPS

Join the Ranks of the World’s Leading Brands

Our Customer Advisory Board includes leaders across a broad range of industries.

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