[24]7 Managed Customer Engagement
In today’s fast-paced, digital-first world, keeping up with customer needs is a constant challenge. Balancing contact center performance expectations with customer satisfaction puts pressure on agents and managers, which can lead to high turnover and lackluster results. [24]7.ai combines 20+ years of contact center expertise with industry-leading conversational AI technology to empower customer service professionals. Make it easy for customers to get things done, improve agent satisfaction, and drive end-to-end efficiency for bottom-line value.
For brands and contact centers serving any industry, a laser-like focus on customer experience (CX) is key to ongoing success. Take your CX management strategy to the next level by blending the best of AI with agent-side tools designed to help your teams shine.
Give agents an AI-powered console and intuitive tools to increase productivity. Automating repetitive tasks frees your workforce to focus on higher-value queries, which are more satisfying. Prompt agents with smart responses to make their life easier, and use agent interactions to continually improve automation.
Boost Efficiency
Keep up with rapid CX innovation and changing customer expectations. We take your customer-centric strategy and operationalize it so you can focus on running your business. Get more contacts on digital channels, continuously improve engagement, and boost CSAT and NPS. Your customers will thank you.
Support Agents Better
Deflect calls from IVR and voice to digital and messaging channels, lowering costs and driving digital transformation. Better automation means you can increase self-service containment and bring in messaging-savvy live agents at key points in the customer journey. Team AI and agents for the best possible outcomes.
Enhance Self-service
Continually optimize end-to-end customer journeys by identifying new intents and opportunities to automate. Route visitors to the most effective channel and improve CX with automated smart responses. Seamlessly escalate to an agent when a human touch is needed, including full context.
Increase ResolutionThink agents and automation should have two distinct workflows? Think again. At [24]7.ai, we play to the strengths of both machine efficiency and human insight to make every interaction better. Automated prompts, quick responses, and added context help agents get more done with less effort. When automation gets stuck, agents can step in and help with seamless escalation. We use agent responses to automated interactions to update AI models in real time for consistently better customer experiences plus cost management.
Unlike most vendors, which specialize in either contact center operations or technology, we have deep expertise in both. Our industry-leading AIVA technology is built on 20+ years’ of working contact center knowledge and success. AIVA combines advanced deep learning and natural language processing (NLP) abilities with patented intent prediction to guide conversations for efficient, effective resolution. When agents and AI work together, everything works better.
Use our Forrester Total Economic Impact™ online calculator to get a free estimate and find out how much [24]7.ai can improve your CX and boost productivity.
[24]7.ai is redefining how artificial intelligence, human insight, and deep vertical expertise can produce personalized, satisfying customer experiences. Our advanced conversational AI platform predicts consumer intent to create frictionless interactions that strengthen relationships and increase brand loyalty. Our significant contact center expertise enables us to deliver natural, consistent conversations across all digital and voice channels driving greater operational efficiencies. Whether you choose our SaaS platform, agent services or a managed service for your business, [24]7.ai is your trusted partner.
Empower agents to drive productive, context-aware, and personalized customer conversations.
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[24]7.ai Engagement Cloud anticipates your customers’ needs to streamline resolutions and strengthen relationships with dramatically less effort—from you, your agents, and your customers.
Learn about our business process outsourcing (BPO) solutions with agents highly skilled in chat, messaging, voice, and email interactions.
Bring together the best agents, industry-leading AI technology, and operational expertise for a complete, end-to-end customer engagement platform.
