Achieve impactful insights with our outcome-based analytics

[24]7 Analytics

Achieve impactful insights with our outcome-based analytics

Guiding the customer journey in financial services

[24]7 Analytics’ proprietary tools leverage data modelling and text mining methodologies to simplify and optimize your business operations, while enhancing customer experience. Our solution transforms 100% of your customer interaction data into focused insights. It goes beyond measuring traditional KPIs to uncover the leading indicators that drive them.

Our Key Differentiators

Transform 100% customer interactions into actionable outcomes, empowering you to make data-driven decisions that deliver tangible results.

Go beyond manual categorization; employ advanced methods to identify intricate patterns from text across all touchpoints and channels.

Check for sequence of events and detect anomalies using our proprietary and client-specific text and data mining models – go beyond the capabilities of generic models

Positively influence all aspects of contact center operations – Performance, Quality, Compliance, and Fraud Detection.

Choose from our custom deployment models to suit your environment and business need.

Supercharge your data to realize its full potential

Discover paradigm shifting use cases to drive superior efficiencies and experiences.

Analytics

Performance

Want exceptional results? Empower your agents with the best sales, retention, and conversational practices, to amazingly amplify revenue and CX scores. Leverage our expertise for elevated engagements.

Quality

Want to boost customer confidence and company credibility? Employ a real-time quality review framework to identify, validate and act on every slip-up. Create positive user experiences while achieving unparalleled transaction quality.

Compliance

Want to establish best-in-class transaction integrity? Leverage our modeling expertise for real-time detection of all anomalous instances. Gain your critical compliance edge.

Fraud Detection

Want to unambiguously validate each transaction? Arm your business with a new-age, fully automated audit process that can flag potential frauds. Don't let fraud become a costly predicament.