(last revised on October 2, 2014)
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe at http://feedback-form.truste.com/watchdog/request.
7 complies with the U.S. – E.U. and U.S. – Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from European Union member countries and Switzerland. 7 has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view 7’s certification, please visit http://www.export.gov/safeharbor.
Collection of Personal Information
We may use your Personal Information to correspond with you or to provide you with information on-line, such as a newsletter. Also, if you provide us with your Personal Information, then we may attempt to contact you, either by phone or email, to see whether we can provide you with additional information or to share information about a product or service that we think you might find interesting. In addition, if you chose to have a business relationship with 7, such as a contractual or other business relationship or partnership, we will naturally continue to contact you in connection with that business relationship.
We sometimes monitor who visits this website and for how long (using cookies and other tracking technologies, as described in the next section, and we may attempt to initiate a chat session with this website’s visitors. You may opt out of participating in the chat session by either closing the chat window or responding that you do not care to engage in a chat session.
Cookies, IP Addresses and Other Tracking Technologies
Some parts of this website utilize "cookies" and other third party tracking technologies. A "cookie" is a small text file that may be used, for example, to collect information about your activity on this and other websites. Some cookies and other technologies may serve to recall Personal Information previously supplied or collected by you. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.
Another method through which we collect aggregate information is the collection of IP addresses. An IP address is a unique number that is automatically assigned to your computer when you access the Internet. Web servers automatically identify your computer by its IP address. When you access this website, our, and our third party analytics as well as other partners, web servers log your IP address. We do not link IP addresses to anything personally identifiable, so although your session will be logged, you will remain anonymous to us until such time as you provide us with personally identifiable information through means such as a web form for downloading content or a “contact us” form.
We and our third party tracking-utility partners utilize (i) a 1x1 image tracking pixel placed on certain webpages of the this website to collect relevant information from this website and to set a Cookie on your web browser, (ii) your browser stream data to the this website, or (iii) other information collected from you (collectively, the “Targeting Data”). Such Targeting Data may include, among other things, IP address, date and time of your visit to this website, and website pages visited by you. We tie the information gathered by clear gifs to our customers’ personally identifiable information. The Targeting Data is used to provide our targeted advertisements to you while you are on third-party websites with whom we have purchased advertising inventory and may be combined or matched to third party data to identify you and display a targeted advertisement you.
If you tell us that you do not wish to have your Personal Information used as a basis for further contact with you, we will respect your wishes. You may choose to opt-out of receiving future e-mail or mailings by following the unsubscribe procedures generally provided with our communications, or by sending an email to firstname.lastname@example.org specifying "Unsubscribe" in the subject line.
You can opt out of our targeted advertising display program which uses Targeting Data (powered by FetchBack, Inc.) using the Network Advertising Initiative's consumer opt-out webpage located at www.networkadvertising.org/managing/opt_out.asp and opting-out of the FetchBack, Inc. services. If you clear your web browser's cookies and then visit this website again, or visit this website from a different web browser, you will need to re-enter your opt-out choices.
We utilize a combination of reasonable and appropriate physical, technical, and administrative safeguards to prevent unauthorized access or disclosure, to maintain data accuracy of your Personal Information, and to ensure the appropriate use of Personal Information we collect and process via this website. 7 retains Personal Information only as required or permitted by local law and while it has a legitimate business purpose to do so. When you enter non-sensitive Personal Information (such as your name, email address, company and geography), as requested by forms on our website, it is not encrypted.
Accuracy of Personal Information
7 intends to maintain accurate Personal Information at all times. If you require the Personal Information you have provided 7 to be updated, you may send updates and corrections to 7 via email to email@example.com specifying in the Subject line that you wish to provide an update and we will make reasonable efforts to incorporate the changes in our records as soon as practicable if you provide the information we require to locate your Personal Information in our records (e.g. old name, email address, etc.). If you wish to cancel your account or request that we no longer use your information to provide you services contact us via the information above. We will respond to your requests for access within 30 days.
In the event 7 goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email or a prominent notice will be displayed on our website for 30 days of any such change in ownership or control of your personal information.
Links to Other Websites
Social Media Features
Our website offers blogs where visitors may submit comments that may be published when approved by 7. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
This website is not designed to attract children. Accordingly, we do not intend to collect Personal Information from anyone we know to be under 13 years of age.
Statement of Consent
24/7 Customer, Inc.
Attn: Legal Department
910 E. Hamilton Avenue
Campbell, CA 95008-0610 USA
(last revised on August 19, 2014)
7 has received TRUSTe's Privacy Seal signifying that this privacy statement and our practices have been reviewed for compliance with the TRUSTe program viewable on the validation page available by clicking the TRUSTe seal. The TRUSTe certification covers personal information collected through the client specified services and the 7 Platform.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe at https://feedback-form.truste.com/watchdog/request.
Collection and Use of Information
Certain information about End Users is passively collected through the 7 Platform without those End Users actively providing that information to 7 (“Interaction Data”). Collection of Interaction Data is done using various technologies, such as website cookies (see section on cookies below), Internet/web tags, and navigational data collection (e.g. website log files, server logs, etc.). We do not consider Interaction Data to be Personal Information.
Some Interaction Data is automatically transmitted by End Users' Internet web browsers and telephony networks to the 7 Platform, with examples including: the URL of the website an End User browsed before accessing the 7 Platform; the Internet Protocol (“IP”) address of the End User's computer (a unique number automatically assigned to an End User's computer when connecting to the Internet, which may vary from session to session); the web browser version that the End User’s computer or mobile device is currently using; the date and time the End User accessed the website or online service; and the specific webpages that an End User accessed while visiting the website. Interaction Data is used by 7 for internal purposes, to analyze trends, and to improve the 7 Platform. 7 also uses Interaction Data to improve our clients’ web, mobile and telephony systems. For example, Interaction Data is collected and used to personalize websites so that their content, layout, functionality, navigation, recommendations, offers and promotions will be more relevant to End Users based on their collective or individual context.
Before using the 7 Platform, we agree in written contracts with our clients that they have sufficient rights , including their End Users' consent, to allow us to collect both Personal Information and Interaction Data. If you have any concerns about one of our client’s right to collect such data from you and to pass it on to 7, please contact that client directly.
We collect the following kinds of personal information from our Clients:
- Contact Information such as name, email address, mailing address, phone number
- Billing Information such as billing address
- Unique Identifiers such as user name and account number
We use this information to provide Clients:
- Relevant account or product information
- Assistance in completing transactions
- Resolution to customer service issues
7 collects information under the direction of its clients, and has no direct relationship with the individuals whose personal data it processes.
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
The 7 Platform follows industry standards to protect the security of End Users’ Personal Information and 7 respects End Users’ choices for such information’s intended use (to the extent those choices are communicated to our clients by End Users and then onward-communicated by our clients to us). We utilize a combination of reasonable and appropriate physical, technical, and administrative safeguards to prevent unauthorized access or disclosure of End Users’ Personal Information, to maintain data accuracy of End Users’ Personal Information, and to ensure the appropriate use of End Users’ Personal Information we collect and process. 7 retains Personal Information and Interaction Data only as required or permitted by local law and while it has a legitimate business purpose. In addition, 7 uses standard security protocols, and mechanisms to exchange the transmission of sensitive Personal Information such as credit card details and login credentials. End Users submit sensitive Personal Information such as their credit card number in the 7 Platform via functionality which limits the sensitive data from being persisted by 7 and is encrypted using secure socket layer (“SSL”) technology.
Safe Harbor Principles
End Users' information may be stored, processed and/or accessed in the United States or in any other country in which 7 or its affiliates, subsidiaries or agents maintain facilities. By using the 7 Platform, our clients have promised us that such End Users have consented to any such transfer of information outside of the End Users' home country.
24/7 Customer, Inc. complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as each are set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Information from European Union member countries and Switzerland. 24/7 Customer, Inc. has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view 24/7 Customer, Inc.'s certification, please visit www.export.gov/safeharbor/
Accuracy of Personal Information
7 has no direct relationship with the individuals whose personal data it processes. 7 endeavors to maintain accurate Personal Information at all times but ultimately is reliant on its clients for the accuracy of Personal Information. If an End User requires updates to her/his Personal Information or requests their data be deleted/deactivated in the 7 Platform, the End User should request such changes directly through our applicable client, and 7 will make reasonable efforts to incorporate such changes, or respond to requests for access, in the 7 Platform within 30 days.
The 7 Platform operates globally. Therefore, 7 may transfer End Users’ Personal Information and Interaction Data on to its affiliates and/or subcontractors worldwide for the purpose of further processing or storage. 7 will not sell, rent, transfer or lease an End User's Personal Information to any third party except if: 7 has the End User's direct consent (or our clients tell us they have an End User’s consent to the same); To companies that help us provide our service. Transfers to these third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Clients; the transfer is to other 7 entities and/or business partners who are acting on behalf of 7 for the uses described in this policy; or the transfer is required by law or court order, and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.
In the event 7 goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via prominent notice on our website for 30 days of any such change in ownership or control of your personal information.
7 Customer Engagement Platform does not intend to target, and is not intended to attract, children under the age of 13. 7 does not knowingly collect personal data from children under the age of 13 or send requests to children for personal data.
7 may amend this policy from time to time. If we make any material changes in the way we use End Users' Personal Information we will make that information available by posting a notice on our website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
For questions about this 7 policy, End Users are encouraged to contact our client who has retained us to provide the 7 Customer Engagement Platform on their behalf. Such End Users may also write to email@example.com or to:
24/7 Customer, Inc.
Attn: Legal Department
910 E. Hamilton Avenue
Campbell, CA 95008-0610 USA
Additional privacy information can be found at the 7 Platform Central Portal.