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Privacy Policy

Website Privacy Policy

(last revised on October 2, 2014)

24/7 Customer, Inc., on behalf of itself and its affiliated companies (collectively, "[24]7"), has adopted the following Website Privacy Policy in furtherance of respecting online privacy and recognizing the need for appropriate protection and management of the personally-identifiable information we may receive from visitors to this United States-based website ("Personal Information"), like yourself.

[24]7 has received TRUSTe's Privacy Seal signifying that this privacy statement and our practices have been reviewed for compliance with the TRUSTe program viewable on the validation page available by clicking the TRUSTe seal. This Privacy policy covers Personal Information collected through our website: www.247-inc.com.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe at https://feedback-form.truste.com/watchdog/request.

[24]7 complies with the U.S. – E.U. and U.S. – Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from European Union member countries and Switzerland.  [24]7 has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view [24]7’s certification, please visit http://www.export.gov/safeharbor.

Collection of Personal Information

This Website Privacy Policy applies to all information actively submitted by you (or passively collected from you) on this website, including Personal Information. In general, you can visit this website without actively telling us who you are or actively revealing any Personal Information about yourself. There are times, however, when we may need you to provide Personal Information (such as your name, phone number and email address) to be able to provide you with the information, service or product you have requested. You may be asked to provide such Personal Information through completing a form on this website. You are not obligated to provide this Personal Information, but you may not be able to get the products, services or information you requested without it.

We may use your Personal Information to correspond with you or to provide you with information on-line, such as a newsletter. Also, if you provide us with your Personal Information, then we may attempt to contact you, either by phone or email, to see whether we can provide you with additional information or to share information about a product or service that we think you might find interesting. In addition, if you chose to have a business relationship with [24]7, such as a contractual or other business relationship or partnership, we will naturally continue to contact you in connection with that business relationship.

We sometimes monitor who visits this website and for how long (using cookies and other tracking technologies, as described in the next section, and we may attempt to initiate a chat session with this website’s visitors. You may opt out of participating in the chat session by either closing the chat window or responding that you do not care to engage in a chat session.

[24]7 strives to comply with all applicable laws in the United States that are designed to protect your privacy as a user of this website. Although legal requirements may vary from country to country, [24]7 intends to adhere to the principles set forth in this Website Privacy Policy even when we collect Personal Information in countries that require lesser protection for Personal Information than in the United States.

Cookies, IP Addresses and Other Tracking Technologies

Some parts of this website utilize "cookies" and other third party tracking technologies. A "cookie" is a small text file that may be used, for example, to collect information about your activity on this and other websites. Some cookies and other technologies may serve to recall Personal Information previously supplied or collected by you. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.

The use of cookies by our tracking utility vendors is not covered by our privacy statement. Although we do have control over the placement of cookies on our website, we do not have access or control over the data which is collected.

Another method through which we collect aggregate information is the collection of IP addresses. An IP address is a unique number that is automatically assigned to your computer when you access the Internet. Web servers automatically identify your computer by its IP address. When you access this website, our, and our third party analytics as well as other partners, web servers log your IP address. We do not link IP addresses to anything personally identifiable, so although your session will be logged, you will remain anonymous to us until such time as you provide us with personally identifiable information through means such as a web form for downloading content or a “contact us” form.

Other tracking technologies may record information such as Internet domain and host names you visit before and after visiting this website; browser software and operating system types; button click patterns; and dates and times that this website is accessed. Our use of cookies and other tracking technologies allows us to improve this website. We may also analyze information that does not contain Personal Information for trends and statistics.

We and our third party tracking-utility partners utilize (i) a 1x1 image tracking pixel placed on certain webpages of the this website to collect relevant information from this website and to set a Cookie on your web browser, (ii) your browser stream data to the this website, or (iii) other information collected from you (collectively, the “Targeting Data”). Such Targeting Data may include, among other things, IP address, date and time of your visit to this website, and website pages visited by you. We tie the information gathered by clear gifs to our customers’ personally identifiable information. The Targeting Data is used to provide our targeted advertisements to you while you are on third-party websites with whom we have purchased advertising inventory and may be combined or matched to third party data to identify you and display a targeted advertisement you.

Opt-Out

If you tell us that you do not wish to have your Personal Information used as a basis for further contact with you, we will respect your wishes. You may choose to opt-out of receiving future e-mail or mailings by following the unsubscribe procedures generally provided with our communications, or by sending an email to webmaster@247-inc.com specifying "Unsubscribe" in the subject line.

You can opt out of our targeted advertising display program which uses Targeting Data (powered by FetchBack, Inc.) using the Network Advertising Initiative's consumer opt-out webpage located at www.networkadvertising.org/managing/opt_out.asp and opting-out of the FetchBack, Inc. services. If you clear your web browser's cookies and then visit this website again, or visit this website from a different web browser, you will need to re-enter your opt-out choices.

Data Security

We utilize a combination of reasonable and appropriate physical, technical, and administrative safeguards to prevent unauthorized access or disclosure, to maintain data accuracy of your Personal Information, and to ensure the appropriate use of Personal Information we collect and process via this website. [24]7 retains Personal Information only as required or permitted by local law and while it has a legitimate business purpose to do so.  When you enter non-sensitive Personal Information (such as your name, email address, company and geography), as requested by forms on our website, it is not encrypted.

Accuracy of Personal Information

[24]7 intends to maintain accurate Personal Information at all times. If you require the Personal Information you have provided [24]7 to be updated, you may send updates and corrections to [24]7 via email to webmaster@247-inc.com specifying in the Subject line that you wish to provide an update and we will make reasonable efforts to incorporate the changes in our records as soon as practicable if you provide the information we require to locate your Personal Information in our records (e.g. old name, email address, etc.). If you wish to cancel your account or request that we no longer use your information to provide you services contact us via the information above. We will respond to your requests for access within 30 days.

Third Parties

Occasionally, we may share aggregate, non-personally identifiable information about our users with our business and alliance partners. We also use third party service providers such as an email service provider to send emails on our behalf and an employment partner to process job applications. Other than our business and alliance partners, we do not provide Personal Information to any third party for any purpose whatsoever other than as outlined in this Website Privacy Policy, and we will not do so unless we are legally required to do so and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website. Similarly, it is against our policy to sell Personal Information collected online without consent. We will take reasonable steps to ensure that third-parties who receive any of your Personal Information from us protect such information on [24]7's behalf.

In the event [24]7 goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred.  You will be notified via email or a prominent notice will be displayed on our website for 30 days of any such change in ownership or control of your personal information.

Links to Other Websites

When you are on this website, you could be directed to other websites that are beyond our control. There may be links to other websites that take you outside our service; for example, links to business/alliance partners and trade show companies. These other websites may send their own cookies to users, or otherwise collect data or solicit personal information. If you are directed to any third-party website, we make no representation as to the existence, sufficiency, accuracy or completeness of the privacy policy of the companies associated with such websites.

Social Media Features

Our website may include links to Social Media websites, such as Facebook, LinkedIn or Twitter. These Social Media websites may collect your IP address, which page you are visiting on our site, and may set a cookie. Social Media websites are hosted by a third party. Your interactions with these Social Media websites are governed by the privacy policy of the company providing it.

Blogs

Our website offers blogs where visitors may submit comments that may be published when approved by [24]7. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog, contact us at webmaster@247-inc.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Children's Privacy

This website is not designed to attract children. Accordingly, we do not intend to collect Personal Information from anyone we know to be under 13 years of age.

Statement of Consent

By using this website, you consent to the terms of this Website Privacy Policy and to [24]7 processing and using Personal Information for the purposes described herein.

Changes

Should this Website Privacy Policy change, we intend to take reasonable steps to ensure that these changes are brought to your attention by posting a revised Website Privacy Policy on this website. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a prominent notice on this Site prior to the change becoming effective.

Contact Information

For questions about this Website Privacy Policy, please write to privacy@247-inc.com or to:
24/7 Customer, Inc.
Attn: Legal Department
910 E. Hamilton Avenue
Campbell, CA 95008-0610 USA

 

 

 

Platform Privacy Policy

(last revised on August 19, 2014)

24/7 Customer, Inc. and its affiliates (collectively, “[24]7”) provide software platforms, applications, and data analysis systems (collectively, the “[24]7 Platform”) which enable [24]7’s clients (DEFINE as “Client”) to better service their current and prospective customers (each an “End User”) via the Internet and telephony networks.  This [24]7 Platform Privacy Policy is applicable to those Clients and End Users who are either directly or indirectly using the [24]7 Platform.

At the contractual direction of [24]7’s clients, [24]7 collects and processes End User’s information which may include Personal Information, where  “Personal Information” means information that can be used to specifically identify an End User, including, but not limited to, a first and last name, organization name, email address, phone number, postal/zip or other physical address, date of birth, gender, professional title, account information, credit/debit card number, and any other such information needed by the [24]7 Platform to provide client-specified services to an End User. [24]7 respects the privacy of End Users and is committed to protecting the Personal Information that we receive through their direct and indirect use of the [24]7 Platform. Notwithstanding the foregoing, End Users’ use of our clients' Internet- and telephony-based services (and, ultimately, the [24]7 Platform) is solely governed by the terms and conditions agreed to directly between End Users and [24]7’s clients (usually via a signed written agreement, “Terms of Use” and/or a “Privacy Policy” on such clients’ websites).

[24]7 has received TRUSTe's Privacy Seal signifying that this privacy statement and our practices have been reviewed for compliance with the TRUSTe program viewable on the validation page available by clicking the TRUSTe seal. The TRUSTe certification covers personal information collected through the client specified services and the [24]7 Platform.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe at https://feedback-form.truste.com/watchdog/request.

Collection and Use of Information

Certain information about End Users is passively collected through the [24]7 Platform without those End Users actively providing that information to [24]7 (“Interaction Data”). Collection of Interaction Data is done using various technologies, such as website cookies (see section on cookies below), Internet/web tags, and navigational data collection (e.g. website log files, server logs, etc.). We do not consider Interaction Data to be Personal Information.

Some Interaction Data is automatically transmitted by End Users' Internet web browsers and telephony networks to the [24]7 Platform, with examples including: the URL of the website an End User browsed before accessing the [24]7 Platform; the Internet Protocol (“IP”) address of the End User's computer (a unique number automatically assigned to an End User's computer when connecting to the Internet, which may vary from session to session); the web browser version that the End User’s computer or mobile device is currently using; the date and time the End User accessed the website or online service; and the specific webpages that an End User accessed while visiting the website. Interaction Data is used by [24]7 for internal purposes, to analyze trends, and to improve the [24]7 Platform. [24]7 also uses Interaction Data to improve our clients’ web, mobile and telephony systems. For example, Interaction Data is collected and used to personalize websites so that their content, layout, functionality, navigation, recommendations, offers and promotions will be more relevant to End Users based on their collective or individual context.

Before using the [24]7 Platform, we agree in written contracts with our clients that they have sufficient rights , including their End Users' consent, to allow us to collect both Personal Information and Interaction Data.  If you have any concerns about one of our client’s right to collect such data from you and to pass it on to [24]7, please contact that client directly.

We collect the following kinds of personal information from our Clients:

- Contact Information such as name, email address, mailing address, phone number
- Billing Information such as billing address
- Unique Identifiers such as user name and account number

We use this information to provide Clients:

- Relevant account or product information
- Assistance in completing transactions
- Resolution to customer service issues

[24]7 collects information under the direction of its clients, and has no direct relationship with the individuals whose personal data it processes.

Cookies

[24]7 uses “cookies” or similar technologies to track and collect End Users' Personal Information and Interaction Data. A “cookie” is a small data file that [24]7 transfers to an End User’s computer or mobile device for various tracking purposes. [24]7 uses these cookies to save relevant data to enhance End Users' experiences while on our clients' websites. End Users may set their web browser to notify them when a cookie is sent, or to refuse cookies altogether, but certain features of the [24]7 Platform (and of our clients’ websites) might not work well or at all if cookies are blocked or deleted. Before using the [24]7 Platform, our clients promise us that they have their End Users' consent to set/collect cookies (or for [24]7 to set/collect the cookies on their behalf) and that they have the right to give such information to [24]7 to process on their behalf. If you have any concerns about one of our client’s right to set/collect cookies or to give us the right to do so on their behalf, please contact that client directly.

Opt-Out

Before using the [24]7 Platform, we agree in written agreements with our clients  that they have sufficient rights, including  their End Users' consent, to allow us to collect both Personal Information and Interaction Data.  End Users who do not wish to have their Personal Information or Interaction Data collected should contact our client directly or visit our client’s privacy policy for guidance on opting out. Please note that End Users who clear their web browser’s cookies and then visit our client’s website again, or visit our client’s website from a different web browser, may need to re-enter their opt-out choices with our client. If you are a client and would like to update your account please contact us via your client account representative.

We will send you strictly service-related announcements on rare occasions when it is necessary to do so.  For instance, if our service is temporarily suspended for maintenance, we might send you an email. 

Generally, you may not opt-out of these communications, which are not promotional in nature.  If you do not wish to receive them, you have the option to deactivate your account.

Security

The [24]7 Platform follows industry standards to protect the security of End Users’ Personal Information and [24]7 respects End Users’ choices for such information’s intended use (to the extent those choices are communicated to our clients by End Users and then onward-communicated by our clients to us). We utilize a combination of reasonable and appropriate physical, technical, and administrative safeguards to prevent unauthorized access or disclosure of End Users’ Personal Information, to maintain data accuracy of End Users’ Personal Information, and to ensure the appropriate use of End Users’ Personal Information we collect and process. [24]7 retains Personal Information and Interaction Data only as required or permitted by local law and while it has a legitimate business purpose. In addition, [24]7 uses standard security protocols, and mechanisms to exchange the transmission of sensitive Personal Information such as credit card details and login credentials. End Users submit sensitive Personal Information such as their credit card number in the [24]7 Platform via functionality which limits the sensitive data from being persisted by [24]7 and is encrypted using secure socket layer (“SSL”) technology.

Safe Harbor Principles

End Users' information may be stored, processed and/or accessed in the United States or in any other country in which [24]7 or its affiliates, subsidiaries or agents maintain facilities.  By using the [24]7 Platform, our clients have promised us that such End Users have consented to any such transfer of information outside of the End Users' home country.

24/7 Customer, Inc. complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as each are set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Information from European Union member countries and Switzerland. 24/7 Customer, Inc. has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view 24/7 Customer, Inc.'s certification, please visit www.export.gov/safeharbor/

Accuracy of Personal Information

[24]7 has no direct relationship with the individuals whose personal data it processes. [24]7 endeavors to maintain accurate Personal Information at all times but ultimately is reliant on its clients for the accuracy of Personal Information. If an End User requires updates to her/his Personal Information or requests their data be deleted/deactivated in the [24]7 Platform, the End User should request such changes directly through our applicable client, and [24]7 will make reasonable efforts to incorporate such changes, or respond to requests for access, in the [24]7 Platform within 30 days.

Onward Transfer

The [24]7 Platform operates globally.  Therefore, [24]7 may transfer End Users’ Personal Information and Interaction Data on to its affiliates and/or subcontractors worldwide for the purpose of further processing or storage. [24]7 will not sell, rent, transfer or lease an End User's Personal Information to any third party except if: [24]7 has the End User's direct consent (or our clients tell us they have an End User’s consent to the same); To companies that help us provide our service. Transfers to these third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Clients; the transfer is to other [24]7 entities and/or business partners who are acting on behalf of [24]7 for the uses described in this policy; or the transfer is required by law or court order, and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.

In the event [24]7 goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred.  You will be notified via prominent notice on our website for 30 days of any such change in ownership or control of your personal information.

Children's Privacy

[24]7 Predictive Experience Platform does not intend to target, and is not intended to attract, children under the age of 13. [24]7 does not knowingly collect personal data from children under the age of 13 or send requests to children for personal data.

Changes to this Platform Privacy Policy

[24]7 may amend this policy from time to time. If we make any material changes in the way we use End Users' Personal Information we will make that information available by posting a notice on our website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

This Platform Privacy Policy is effective from the date of 30th of August 2013 (revised on August 19, 2014).

Contact Information

For questions about this [24]7 policy, End Users are encouraged to contact our client who has retained us to provide the [24]7 Predictive Experience Platform on their behalf. Such End Users may also write to privacy@247-inc.com or to:
24/7 Customer, Inc.
Attn: Legal Department
910 E. Hamilton Avenue
Campbell, CA 95008-0610 USA

Additional privacy information can be found at the [24]7 Platform Central Portal.