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It was written in stone more than a decade ago and now it’s upon us! The global phenomenon that has shifted the landscape of the banking industry: The arrival and growth of the millennial generation. Join Vijai Shankar and Graham Knowles to learn why it’s important for customer experience leaders to understand and to learn effective strategies to fulfill their needs.
While the phone still remains the most popular safety net for customer service, it's not the consumer's first choice. Today, 64% of consumers begin their journeys online, and over 70% will seek live agent assistance if they can't get what they need done on the website. Register for this free webinar and you will learn how to deal with extreme call deflection.
Join 7 Vice President Chat Agent Operations, Reagan Miller, in this webinar to learn how the four fundamentals of a fully optimized chat implementation can improve your business results.
In this webinar, health plan executives will learn how to deliver easy, quick hits to drive meaningful outcomes throughout open enrollment.
Join Daniel Hong, Sr. Director of Product Marketing Strategy, and learn how to achieve extreme call deflection without customer frustration.