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Smart use of data is key to a strong, healthy and effective chat program. 87% of businesses plan to extend their levels of reporting and data analytics, and the heat is on!
Join our live webinar to learn how we provide an effortless telemedicine customer experience that delivers on organizational membership and financial goals.
While the phone still remains the most popular safety net for customer service, it's not the consumer's first choice. Today, 64% of consumers begin their journeys online, and over 70% will seek live agent assistance if they can't get what they need done on the website. Register for this free webinar and you will learn how to deal with extreme call deflection.
Join 7 Vice President Chat Agent Operations, Reagan Miller, in this webinar to learn how the four fundamentals of a fully optimized chat implementation can improve your business results.
Learn how to maximize the digital journey and fortify customer relationships with millennials in the telecom sector.
In this webinar, health plan executives will learn how to deliver easy, quick hits to drive meaningful outcomes throughout open enrollment.
Join Daniel Hong, Sr. Director of Product Marketing Strategy, and learn how to achieve extreme call deflection without customer frustration.