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While the phone still remains the most popular safety net for customer service, it's not the consumer's first choice. Today, 64% of consumers begin their journeys online, and over 70% will seek live agent assistance if they can't get what they need done on the website. Register for this free webinar and you will learn how to deal with extreme call deflection.Register Now
The transformation to digital, along with rising customer expectations, requires retail CX leaders to focus on key customer behaviors that can drive business outcomes.Register Now
Register now to explore game changing CX strategies to fulfill the rising demands of millennials, in this live webinar.Register Now
Join us in laser-focused discussions for CX leaders about delivering meaningful customer engagement across all channels.Register Now
This webinar will provide insight into new technologies that help payers improve their customer experience and financial performance through anticipatory intent-driven engagement using self-service and assisted service approaches.Register Now
Join 7 Vice President Chat Agent Operations, Reagan Miller, in this webinar to learn how the four fundamentals of a fully optimized chat implementation can improve your business results.
Learn how to maximize the digital journey and fortify customer relationships with millennials in the telecom sector.
In this webinar, health plan executives will learn how to deliver easy, quick hits to drive meaningful outcomes throughout open enrollment.
Join Daniel Hong, Sr. Director of Product Marketing Strategy, and learn how to achieve extreme call deflection without customer frustration.
Discover how a Digital Personal Banker can drive self and assisted service when the customer needs it, while growing revenues and reducing costs.