In today’s digital world, regulatory agencies keep an eye on everything—from website accessibility to personal privacy and data security. Depending on your industry, you might be subject to multiple regulatory codes. And with the speed of change driven by technology, those codes are always evolving. Some agencies pass or update regulations every day.
Trying to keep up by manually updating processes and practices is no longer an option, especially when it comes time to audit. But failure to comply can lead to heavy fines, loss of reputation, and even litigation. That’s why we’ve built compliance with key regulations into our CX solutions—so you can keep up, without having to think about it. Just one more way we’re infusing success into everything we do.
To protect our clients and your customers, we’re certified for the following regulations and use AI to ensure ongoing compliance.
The Americans with Disabilities Act (ADA) requires all businesses, state and local governments, and nonprofit services to ensure that the disabled public can access the same services as able-bodied patrons. This includes facilities, digital media, and websites. [24]7.ai is ADA certified and able to offer ADA compliance for all clients. This applies to all web-based interaction touchpoints—for example, our chat widget, messaging plugins and invites, and the Card Designer feature of Active Share.
Web Content Accessibility Guidelines (WCAG) is an extension of ADA regulations that apply specifically to websites, to ensure the content is accessible by anyone. WCAG lays out a formal set of guidelines for how to make content accessible, focusing primarily on HTML accessibility. Our visitor-facing UI tools, including UDE, messaging tools, and the Card Builder feature, are all WCAG 2.0 compliant thanks to alt text implementation for images and a screen reader for sharing text and visual elements.
Processing payments securely is vital to every business and crucial for maintaining customer trust and loyalty. The Payment Card Industry Data Security Standards (PCI DSS) is a proprietary standard administered by the PCI Security Standards Council to ensure proper handling of customer credit card information. [24]7.ai is PCI compliant with third-party verification, and also offers resources and services to help our customers adhere with any additional standards your activities require.
The Health Insurance Portability and Accountability Act (HIPAA) is a federal statute that ensures physical, administrative, and technical safeguards surrounding Protected Health Information (PHI), with the goal of keeping patient data safe. With [24]7.ai Engagement Cloud, you can easily move a conversation to a secure channel before discussing PHI. Connect with members, patients, and customers on the channel that’s most convenient, and seamlessly transfer them to secure webchat for a HIPAA compliant discussion.
[24]7.ai Engagement Cloud delivers superior omnichannel experiences by blending AI and human intelligence to discover, predict and resolve consumer intents.
Instead of providing lengthy FAQ content, delight your customers with a Q&A Chatbot that converts FAQs to conversions. Check out [24]7 Answers.
[24]7 Conversations enables you to build, test, and tune your own conversational chatbots or virtual assistants and then deploy across web, mobile apps, messaging and voice channels.
Improve customer satisfaction by automating customer service. Know how to deliver a better customer experience with call automation and text to speech ivr.
[24]7 Active Share empowers agents to deliver personalized, interactive content directly to callers across any device during a call. Engaging customers with visually relevant information results in decreased agent handle time and increased customer satisfaction, resolution, and revenue.
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